Refund Policy

Last Updated: July 22, 2025

Disclaimer: veo3-ai.io is an independent platform and is not affiliated with any products or companies.

Thank you for choosing Vedo AI, the advanced AI-powered platform for cutting-edge video generation. This refund policy explains when and how we issue refunds, along with important limitations based on credit usage and subscription status. By purchasing or subscribing to Vedo AI services, you agree to this policy.

Subscription and Payment Terms

  • Vedo AI offers the following billing options:
  • Credits: Consumable units used to run Vedo AI video generation tasks.
  • Subscriptions: Plans that provide monthly or annual access to Vedo AI credits and premium features.
  • Payments are securely processed via third-party providers, and Vedo AI usage is tracked in real time.

Refund Policy

We understand that issues can occur with Vedo AI services. However, due to the nature of digital content and instant usage of Vedo AI AI video generation, our refund policy includes the following key rules:

  • Time Limit: Refund requests must be made within 3 days of your Vedo AI purchase. After this period, we cannot process any refund requests.
  • Credit Usage: Once any Vedo AI credits have been used, refunds are no longer eligible, regardless of the time since purchase.
  • Refund Deduction Notice: Processing fees will be deducted from the refund amount。

How to Request a Refund

If you meet the eligibility criteria and wish to request a refund for your Vedo AI services, please follow these steps:

  • 1. Contact Us: Reach out to our Vedo AI support team at support@veo3-ai.io
  • 2. Provide Details: Include your Vedo AI account details, order number, purchase date, and reason for the refund request.
  • 3. Submit Within 3 Days: Ensure your request is submitted within 3 days of your Vedo AI purchase.

Processing Refunds

We typically respond to Vedo AI refund requests within 1–2 business days. If the refund is approved, it will be processed within 24–48 hours. The exact time it takes for the funds to appear in your account depends on your payment provider.

Changes to This Policy

We reserve the right to update our Vedo AI refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

If you have any questions about Vedo AI refunds, you can always reach us at support@veo3-ai.io.